{"id":47475,"date":"2024-02-25T09:54:57","date_gmt":"2024-02-25T14:54:57","guid":{"rendered":"https:\/\/wideplankflooring.com\/?p=47475"},"modified":"2024-02-25T09:59:51","modified_gmt":"2024-02-25T14:59:51","slug":"from-craft-to-carlisle-insights-from-duffys-floor-services","status":"publish","type":"post","link":"https:\/\/wideplankflooring.com\/blog\/from-craft-to-carlisle-insights-from-duffys-floor-services\/","title":{"rendered":"From Craft to Carlisle: Insights from Duffy’s Floor Services"},"content":{"rendered":"

When Brendan Duffy first came to the U.S. from his native Ireland in 1994, it wasn’t because of flooring\u2014he came for the World Cup.<\/p>\n

While visiting for the World Cup, Duffy took on a small flooring job with a family member. Working with his cousin quickly turned into a passion for the craft and the service industry\u2014one that\u2019s driven Duffy to new heights in the world of luxury hardwood flooring. Duffy\u2019s Floor Services <\/a>has specialized in floor installation and floor finishing in the New York City area for over two decades.<\/p>\n

\"Carlisle<\/p>\n

 <\/p>\n

The Whole Package<\/h2>\n

Duffy and his talented crew are Carlisle Referred Installers,\u00a0 experienced flooring professionals who have worked with Carlisle and our hardwood flooring for nearly 15 years.<\/p>\n

But what makes him choose Carlisle again and again? \u201cIt\u2019s the whole package,\u201d Duffy says. \u201cThe product is exceptional,\u201d Duffy explains, but it\u2019s the team members, the technical expertise, and the overall experience that make the difference. \u201cWhen I send a client to a showroom, I\u2019m certain they\u2019re going to have an excellent, professional experience.\u201d<\/p>\n

\u201cIt\u2019s all about the details,\u201d Duffy emphasizes. It\u2019s why many designers and homeowners choose to invest in high-quality wide planks that reduce seams and exude luxury.<\/p>\n

 <\/p>\n

And when it comes to Carlisle, they\u2019ve got the details covered. Duffy\u2019s favorite thing about Carlisle? \u201cThe quality of the planks.\u201d (Duffy\u2019s own house is fitted with a Carlisle floor.) And the second? The customer experience is designed to delight at every step of the way.<\/p>\n

Duffy particularly appreciates the lengths Carlisle\u2019s team members go to ensure the wood makes it safe and sound to its destination. Duffy shares, \u201cEven the deliveries are good. It\u2019s never just thrown off the truck; the delivery guy knows how to handle it. If it\u2019s going to be a rainy day, he calls me and says he won\u2019t deliver it because it could harm the wood. If it gets wet, it\u2019s not a good idea.\u201d Duffy laughs, \u201cNo other company will ever say, \u2018I\u2019m not going to deliver it because it\u2019s raining.\u2019\u201d<\/p>\n

Navigating An Ever-Evolving Flooring Landscape<\/h2>\n

Life in the flooring industry is far from boring. \u201cIt\u2019s something different every day,\u201d Duffy says. \u201cSome jobs are easy: Clients walk in knowing exactly what they want, and they leave happily 20 minutes later. Other clients need a lot more help.\u201d<\/p>\n

Problems can arise for many reasons, Duffy explains. What makes a company and its employees stand out, according to Duffy, is when you don\u2019t run away from problems. And while it\u2019s not Carlisle\u2019s responsibility to offer support when complications arise, Duffy shares, \u201cI can always call up Carlisle. I\u2019ve had guys come along with me to meet with clients and make things right.\u201d<\/p>\n

\"Duffys<\/p>\n

While business has stayed consistently high, Duffy\u2019s projects have evolved over the years. Duffy recalls, \u201cAs my business and my reputation have gotten better, I\u2019ve started dealing with more high-end products.\u201d That\u2019s where quality products from makers like Carlisle become a necessity for a business in a competitive market, like New York City, to thrive. And thriving in NYC is impressive in itself. As Martha DiPrete, Carlisle NY Showroom Manager observes, “Installing in New York City can be tricky, from complex elevator challenges to installing in pre-war vs modern new construction, Duffys has seen it all and they have the technical knowledge to solve the most challenging installations.”<\/p>\n

Customizability\u2014especially around color\u2014is increasingly important for Duffy\u2019s clientele, and that\u2019s where Carlisle\u2019s product range shines. One of the biggest shifts in the industry that Duffy sees is the color of the flooring<\/a> is no longer solely dictated by the species. \u201cYou don\u2019t have to pick a wood for the color you like anymore,\u201d he explains. \u201cIt used to be that if you liked a dark floor, you bought a dark wood, and if you wanted something lighter, you bought bamboo. But these days, with all these new water-based finishes, you can get all woods in so many colors that it doesn’t matter.\u201d<\/p>\n

Building a Business and Relationships<\/h2>\n

What started as a small business back in 1997 has been consistently growing into one of the premier flooring installers in the tri-state area. But Duffy has a secret: He\u2019s not just in the business of installing floors. He\u2019s also in the business of building relationships.<\/p>\n

\"Duffys<\/p>\n

 <\/p>\n

Martha DiPrete agrees, “We love working with Brendan and Alison of Duffy’s because they are so committed to the client’s satisfaction– they just get the job done. They are great at communicating with us and the clients, which helps make it all look so easy. We only hear the most positive feedback from our clients when Duffys is on the project!”<\/p>\n

For Duffy, ensuring his clients have a positive experience matters just as much as the flooring installation itself. He trains his team with a focus on service and some core values: punctuality, respect, and cleanliness. \u201cThe last thing people compliment you on is how the floors look,\u201d he says, \u201cbut the first thing they\u2019ll say is, \u2018you guys were on time every day.\u2019\u201d He laughs. \u201cThey\u2019ll say, \u2018You guys were on time, respectful, clean\u2014and yeah, the floors look great, too.\u2019\u201d<\/p>\n

 <\/p>\n

It\u2019s paying off for Duffy\u2014both in business terms and the satisfaction he gets out of the work. \u201cWhen you finish a project, and you get a nice email, or they send you a nice letter saying, \u2018Hey, we love the floors, we love you\u2019\u2014I like that end of it.\u201d<\/p>\n

Read more about Duffy\u2019s Floor Services on their website<\/a> or follow along on Instagram<\/a>.<\/p>\n

Interested in learning more about becoming a Carlisle Referred Installer? Work with the wide plank experts that deliver above and beyond on quality and service. Installers interested in discussing our referral program please contact Paul Senechal at psenechal@wideplankflooring.com.\u00a0\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

When Brendan Duffy first came to the U.S. from his native Ireland in 1994, it wasn’t because of flooring\u2014he came for the World Cup. While visiting for the World Cup, Duffy took on a small flooring job with a family member. Working with his cousin quickly turned into a passion for the craft and the […]<\/p>\n","protected":false},"author":184,"featured_media":47478,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[91],"tags":[],"class_list":["post-47475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-installation"],"acf":[],"yoast_head":"\nFrom Craft to Carlisle: Insights from Duffy's Floor Services<\/title>\n<meta name=\"description\" content=\"Brendan Duffy, Carlisle Referred Installer and owner of Duffy\u2019s Floor Services, shares his professional journey and experience with Carlisle.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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